Frequently Asked Questions
Who needs RoofScope?
Anyone looking for an accurate roof takeoff. Whether you're a roofer, general contractor, insurance adjuster or insurance company, RoofScope can help you find the measurements of a roof.
What types of buildings can be scoped?
Our technicians are trained in scoping all styles of roofs, including residential, commercial, and industrial. Regardless of the building classification, RoofScope can put together an incredibly accurate report for you.
Can I get a RoofScope on any property in the United States?
We can perform a scope on approximately 90% of the addresses in the United States. The remaining 10% may require answers to questions like, "What is the pitch of the roof?" or, "What are the dimensions of the newly built covered patio?" If for any reason the property cannot be scoped, we will give you the contact information for the most accurate competitor in that area. We will also credit your account for the amount of the requested RoofScope. RoofScope Technologies would never guess on a measurement to make a profit and compromise our 95% accuracy.
How long will it take for my RoofScopeX to be completed?
Our general turnaround is within two business days (Monday – Friday, 9am – 6pm MST). For a small fee we can provide next day service and even same day service, with your scopes delivered in as little as three hours.
How do I select the property I want measured?
Type in the address on the RoofScopeX homepage and hit search. Once on the map, simply place the location marker over the property you want scoped. If our technicians are unsure of which property to scope, we will contact you to verify the address.
Do I need to purchase a RoofScopeX in order to create an account?
An account can be made at any time with no obligation of buying a RoofScopeX. A payment method can be selected later when you’re ready to order.
How do I add more funds to my account? How do I get a refund of my account balance?
To add more funds, log in with your username and password and go to the "My Payments" page. After clicking "Change Plan/Add to Balance" you will be given the option to sign up for a monthly plan or pay as you go. If you would like a refund of your remaining balance there will be a 15% processing fee.
How can I customize my report with my business logo? Can I change the color of my report?
Only customers currently under a monthly contract are able to customize their reports with their business logo and preferred color scheme.
What should I do if I find errors in my RoofScopeX?
Please notify us immediately using the Contact Us page. If there is more than a 5% difference in linear footage or square footage between our scope and the actual measurements, we will provide you a promotional code for one RoofScopeX free of charge.
I have a property with multiple buildings. Can I get one RoofScopeX for all of them?
Yes, we can run one comprehensive report for all the buildings on the property, or we can run multiple reports identifying only the unique buildings on the property. It's up to you, just let us know when placing your order!
Does a condominium complex count as one residential RoofScopeX if there is only one building? What if there are multiple buildings?
Each freestanding structure containing more than two residences is considered a Commercial RoofScopeX. In order to be considered a Residential RoofScopeX the property must be a single family home or duplex. We can combine multiple scopes into one report upon request.
How do I change my password?
First sign in using your username and current password. Then go to "My Details" at the top right. From there click on pencil icon in "Password" section. It will open a form, enter your old password, then enter your new password, confirm it, and click save.
